We need to collect, use and disclose your personal information in order to perform our services on your behalf. We are firmly committed to protecting the privacy and confidentiality of your personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.
By providing your personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent to use that information you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you.
Generally, the types of personal information we collect about you are details such as your name, residential/mailing address, telephone number, email address, VOI (passport and driver licence details), birth and death certificates.
We will collect personal information directly from you unless it is unreasonable or impracticable to do so. Generally, this collection will occur when you deal with us either in person, by telephone, letter or email.
In providing our services to you, it may be necessary for us to disclose personal information to service providers such as PEXA, the Courts, Government Authorities and Statutory Authorities.
You are entitled to access any personal information we may hold about you in accordance with your local data protection laws. Where personal information we hold about you is not accurate, complete or up-to-date or the information is irrelevant or misleading, you may ask us to correct that personal information, and we will respond to your request within a reasonable time.
We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. We reserve the right to deny you access for any reason permitted under applicable law. If we deny access or correction, we will provide you with written reasons for such denial.
You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.
If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or contact us at:
Last updated on 01.05.2023